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Thread: Warranty Help - Advise

  1. #1
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    Default Warranty Help - Advise

    Hi all,

    Purchased my California last March and took out the Ferrari new power warranty for a year in which has just come to an end.

    During the first year I had 3 minor issues, reversing parking aid, door lock issue, and something else in which I cant recall but none of these were covered within the warranty Ferrari offer so I had to pay for all the work carried out.

    The car is now back in Ferrari for service and check as stated I wanted to get the warranty again, however I have had the following back from them this morning:

    Items for attention:
    1. Battery test has failed – the battery will need to be in working order for us to proceed with the New Power warranty application - £457.66 including vat and fitting to replace
    2. NSR shock absorber is leaking. This was an advise on last years’ service. We recommend replacement, they are to be replaced in sets. Both rear shock replacements will be £3387.63 including vat, parts and labour

    Advisories:
    3. OSF shock absorber damp. This was an advise on last years’ service. To replace both front shocks will be £3560.93 including vat, parts and labour
    4. Tyre foam out of date (as advised on last service) - £90.97 including vat for replacement
    5. Tyre pressure sensor readings very low. Low battery life – to be checked again at the next visit for possible replacement. Showing 18 months left of life in them. £617.23 including vat to replace
    6. Rear brake pads getting low – to be checked again at the next visit
    7. Red paint flaking on inlet manifold and cam cover – cosmetic only – also advised at last service
    8. Leather on trim of dash coming away slightly – cosmetic


    As you will see all of these faults are again not covered under the warranty they offer so is there actually any point in having it?

    The warranty is £3,000 a year so I could be using this money towards any work in which needs to be done?

    I have asked for a breakdown as to what is actually covered within the warranty, I am currently awaiting a response.

    Would appreciate your thoughts on if you have had this or another warranty provider?

    Thanks

  2. #2
    Fluffekins's Avatar
    Fluffekins is offline Remember the Alamo! Club Member
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    I was never provided with any documentation to do with the warranty. None of what you've said surprises me, I was told that the roof on my car wasn't covered by the warranty - no explanation as to why.

    As for the tyre foam - what a joke, Porsche once tried to rip me off in this way - I asked whether it was different to the £5.99 stuff I could buy in Halfords. The answer was, it has a Porsche badge. The answer should've been, it has a Porsche badge and regardless, tyre foam has never been witnessed to work!

    On a McLaren forum yesterday someone with a 458 was telling others of the things that weren't covered e.g. engine seal (£5k) and parking sensors, none of which were covered, yet would've been covered by McLaren.

  3. #3
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    A348W is offline Only useful for school runs - The Ferrari 308GT4 Club Member
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    I’ve not had experience of Ferrari warranty, but a few other brands such as BMW/Audi.

    Everything listed as needing attention now I believe would be considered “consumables” and not typically covered by a bog standard warranty. I am surprised the items from last year, ie camera/door lock etc were not covered by warranty.

    But as you are eluding to by asking for the fine print; devil is in the detail. See what that says.

    It’s sll about risk management. I didn’t take out an extended warranty on my 5 series as I was relatively confident in the reliability of what was covered under warranty. A friend fortunately took out an extended on his z4 due to their poor reputation; which has had well north of £10k on the engine in the warranty period. I think the difference is there is enough model data on these main stream cars to more easily make an informed decision if it’s worth getting an extended warranty or not.

    Challenge you will now have is Ferrari will have a record of all these advisories; so if you come to sell/trade in the future, unless you sort them they will be putting those on the table.

    Not sure that helps at all; but at least it’s saved my 5 minutes late of work from reading a boring management plan

  4. #4
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    swnyradar is offline Only useful for school runs - The Ferrari 308GT4 Club Member
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    Quote Originally Posted by darcy View Post
    Hi all,

    Purchased my California last March and took out the Ferrari new power warranty for a year in which has just come to an end.

    During the first year I had 3 minor issues, reversing parking aid, door lock issue, and something else in which I cant recall but none of these were covered within the warranty Ferrari offer so I had to pay for all the work carried out.

    The car is now back in Ferrari for service and check as stated I wanted to get the warranty again, however I have had the following back from them this morning:

    Items for attention:
    1. Battery test has failed – the battery will need to be in working order for us to proceed with the New Power warranty application - £457.66 including vat and fitting to replace
    2. NSR shock absorber is leaking. This was an advise on last years’ service. We recommend replacement, they are to be replaced in sets. Both rear shock replacements will be £3387.63 including vat, parts and labour

    Advisories:
    3. OSF shock absorber damp. This was an advise on last years’ service. To replace both front shocks will be £3560.93 including vat, parts and labour
    4. Tyre foam out of date (as advised on last service) - £90.97 including vat for replacement
    5. Tyre pressure sensor readings very low. Low battery life – to be checked again at the next visit for possible replacement. Showing 18 months left of life in them. £617.23 including vat to replace
    6. Rear brake pads getting low – to be checked again at the next visit
    7. Red paint flaking on inlet manifold and cam cover – cosmetic only – also advised at last service
    8. Leather on trim of dash coming away slightly – cosmetic


    As you will see all of these faults are again not covered under the warranty they offer so is there actually any point in having it?

    The warranty is £3,000 a year so I could be using this money towards any work in which needs to be done?

    I have asked for a breakdown as to what is actually covered within the warranty, I am currently awaiting a response.

    Would appreciate your thoughts on if you have had this or another warranty provider?

    Thanks
    Some information on what's covered in this thread http://www.clubscuderia.co.uk/forum/...ended-warranty- see post #10 for the link to Ferrari's new power document.

    Always a dilemma, FYI my renewal (458) for this year is down to £2232.60 as they operate a no claims discount scheme.

  5. #5
    sssdu01 is offline No I'm Spartacus Committee Member
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    Only ever had a warranty one one car (205 GTI) and all the silly niggles, oil leaks and electrical problems weren't covered I did challenge to garage as to what was actually covered and was presented with a copy of my warranty agreement. I read it several times and so much was considered consumables (Pretty much anything that had electricity or was an oily bit), the warranty was worthless.

    Yes an engine disaster could be a big one £ , but I think thats a rare occurence, so I would just ride my luck and risk no cover.

    I now apply advanced man maths to this so just multiply the average Warranty cost £ x number of cars I own x 5 years = cash to spend on watches/planes/cars/Leather jackets/etc. Net result is I have no cover on anything but do have am impressive amount of man stuff !!

  6. #6
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    achaddy is offline Only 37 known common faults - The Ferrari 355 Club Member
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    So you bought the car last March and took out the Power Warranty. That tells me you didn't buy it from main dealer as they provide a 2 Year approved Warranty. More extensive than the Power Warranty, although I don't have any details to hand.

    I also assume that the service was done as part of the sale. If these things were advised at the last service they should have been addressed then by the seller. Obviously these things werent disclosed to you.

    And the warranty surely shouldn't have been issued unless the car ticked green on all accounts which it clearly didn't. Or am I being too simplistic.

  7. #7
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    Mike01606 is offline Nowhere to put the shopping -The Ferrari F40 Club Member
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    Default Warranty Help - Advise

    If it were me....

    I’d replace the battery myself with the correct one and reading it, that is all they require for the warranty. Block exemption allows you to supply your own at probably a 1/3 the price.
    Ignore the tyre foam and TPMS sensors.
    Sort the engine bay paint out when it bothered me or at a convenient time.
    Find somewhere who will either rebuild the shocks or supply them at the best price and fit them (either myself of specialist).
    I’m sure I’ve seen a rebuild service offered for 458’s but it is a big enough problem on the later cars for a solution to exist?

    Buying the warranty isn’t connected as it covers none of the faults.
    Once rectified you could have it re-inspected and put one on it if you are losing any sleep (and have any money left). Personally I wouldn’t....

    Finally and I’ll probably get flamed for this but I never subscribe to the need to change both shocks on a car when one fails. They aren’t matched pairs and fitting one should not be an issue. Even more so a used one. You could save a pile by replacing the two leaking shocks only.
    Last edited by Mike01606; 13-03-2019 at 02:32 PM.

  8. #8
    achaddy's Avatar
    achaddy is offline Only 37 known common faults - The Ferrari 355 Club Member
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    Quote Originally Posted by Mike01606 View Post
    If it were me....

    I’d replace the battery myself with the correct one and reading it, that is all they require for the warranty. Block exemption allows you to supply your own at probably a 1/3 the price.
    Ignore the tyre foam and TPMS sensors.
    Sort the engine bay paint out when it bothered me or at a convenient time.
    Find somewhere who will either rebuild the shocks or supply them at the best price and fit them (either myself of specialist).
    I’m sure I’ve seen a rebuild service offered for 458’s but it is a big enough problem on the later cars for a solution to exist?

    Buying the warranty isn’t connected as it covers none of the faults.
    Once rectified you could have it re-inspected and put one on it if you are losing any sleep (and have any money left). Personally I wouldn’t....

    Finally and I’ll probably get flamed for this but I never subscribe to the need to change both shocks on a car when one fails. They aren’t matched pairs and fitting one should not be an issue. Even more so a used one. You could save a pile by replacing the two leaking shocks only.
    Actually, I think Mike probably has a sensible approach here. As the Warranty appears to cover very little, why bother. Just put that money aside for any jobs that do crop up but sure you will be in pocket.

    Equivalent Exide AGM 096 replacement battery is £115-£120. No need for the OEM one as they are pants IMO.

    As for the dampers, mike is correct. They can be refurbished for a fraction of the cost of replacement.

    https://bellclassics.co.uk/product/m...amper-rebuild/

    I guess though a lot of this is dependant on how handy you are with a spanner to save a few bob.

  9. #9
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    F355GTS is offline Shocking waste of good kevlar - The Ferrari Enzo Club Member
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    Quote Originally Posted by achaddy View Post
    Actually, I think Mike probably has a sensible approach here. As the Warranty appears to cover very little, why bother. Just put that money aside for any jobs that do crop up but sure you will be in pocket.

    Equivalent Exide AGM 096 replacement battery is £115-£120. No need for the OEM one as they are pants IMO.

    As for the dampers, mike is correct. They can be refurbished for a fraction of the cost of replacement.

    https://bellclassics.co.uk/product/m...amper-rebuild/

    I guess though a lot of this is dependant on how handy you are with a spanner to save a few bob.

    It comes down to how risk averse you are I guess, I renewed the warranty on my FF as I'm fearful of a big failure ie gearbox, engine although appreciate the latter are known to be pretty rock solid, saying that front gearboxes are by all accounts £25k for the part .

    I do find it frustrating that things like the dampers are not covered, parts like that should not be failing after minimal mileages and a few years, in contrast the extended warranty on my Vantage has covered TPMS, condensation in rear and headlights, F1 pump, pipes and control module and even boot struts, it also only costs around £1,300 a Year! Ferrari could learn a thing to two!!

  10. #10
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    Quote Originally Posted by F355GTS View Post
    Ferrari could learn a thing to two!!
    Maybe they already have. I saw a California for sale recently (I thought it was here but I can't find it) that'd had a LOT of money spent on this stuff.

    £3k a year whilst excluding dampers, a bit of a weak point perhaps?

    I thought at the time that it simply wasn't good enough for a California to be costing its owner ten grand. It's hardly an old and abused vehicle and it may put a potential black mark against the model. Shame.

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